TERMS & CONDITIONS & CANCELLATION POLICY
Welcome to Widewater Sauna's website. Please ensure that you agree to all of Widewater Sauna's terms and conditions stated on this page.​
All persons using the sauna, do so at their own risk
Alcohol and nudity are not permitted in the sauna.
Widewater Sauna operators reserve the right to refuse admission to intoxicated persons
Children under the age of 6 years are unfortunately NOT permitted to use the sauna except in Family Private Hire Sauna where they're adult remains with them at all times - please complete Parent Terms and Conditions at booking (See below for details)
. All hanging jewellery should be removed before entering the sauna to prevent burning
If you have any reservations regarding sauna use, it is essential that you consult your GP before making a booking
You must not use the sauna if you: suffer from high or low blood pressure or any heart or circulatory disorder or suffer from epilepsy or diabetes
are pregnant or are prone to dizziness or fainting, have any fungal infections or open wounds on your body or feet
All persons using the sea as a 'cold plunge' do so at their own risk. It is your own responsibility to ensure that you are a capable swimmer and can handle being exposed to the cold temperatures, other dangers and varying conditions of the sea In adverse weather conditions take extra care exiting and entering the sauna
Sauna Etiquette must be adhered to at all times. This includes: Removing footwear
Entering and exiting the sauna in a safe manner
Keeping access points clear to allow other users to exit safely and swiftly if needed. Sitting on a towel at all times
Staying in the sauna for no longer than 30 min at a time (we recommend 5-15 min breaks)
Only pouring the provided 'sauna water' on hot rocks and nothing else
Not touching any part of the stove / stove cage or rocks Glass is not permitted inside the sauna. Please bring your own water bottle.
Getting changed within your booked time slot
Please do not take photographs or videos during our community sessions to respect our other guests
Widewater Sauna takes no responsibility for the damage or loss of customers' property
Group Booking Responsibility: If you are making this booking on behalf of a group, it is your responsibility to make your group aware of the terms and conditions and to practice safe sauna use. Please share the details provided here
Admission: Widewater Sauna operators reserve the right to refuse admission for any reason that may be deemed a health and safety risk
Refunds will not be offered to anyone refused admission ​
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Terms & Conditions for parents and carers
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I/We …………………………………(full name) are the Parent/Guardian/Adult Family Member (please delete accordingly) of ……………………………….(minors full name) and sign to accept that we take full responsibility for the above named minor during the Sauna hire use
Said parent/guardian MUST remain present at ALL TIMES
I have read and agree to the terms above *
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Do you agree to remain present with the child at all times? *
Yes/No
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Is your child over 6yrs old? *
Yes/No
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Print your NAME (as Signature) and your CHILD'S NAME and AGE ​
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We hope you enjoy your time at Widewater Sauna
CANCELLATION POLICY
Widewater Sauna is rooted in a desire to help people reconnect – with nature, and with themselves.
We’re a small, independent team of outdoorsy people who spend most of our time out on the coast in the elements.
Because we run things in such a hands-on way, we’re often away from laptops and don’t have a dedicated admin team. There’s no receptionist, no call centre. Just a few of us doing our best to hold space, light fires, and welcome people into the heat.
This means emails and messages can sometimes take a little while to get a response – particularly over the weekend. Not because we don’t care – but because we’re doing the work, in the elements, face to face. We’re not a polished corporate business.
Over time, the number of last-minute alteration requests has grown to a point that it was beginning to affect our ability to deliver the quality experience we pride ourselves on.
So we’ve introduced this clear and fair policy – to protect the quality of what we offer, to manage expectations more transparently, and to help keep things flowing for everyone.
Cancellations
If you need to cancel, we ask for at least 72hrs notice. That gives us time to offer your space to someone else, and for us to re-balance the schedule.
If something crops up within 72hrs, you’re still very welcome to gift your booking to a friend or family member. Just let us know who’ll be coming in your place via email hello@WidewaterSauna.com
Booking alterations
Can be done on the website using the reschedule tab. This can be done up to 48hrs before your booking.
Within 48 hours of a session, we’re unable to make changes. At that point we’re likely to be on the beach, setting up the sauna or holding space – and just can’t offer reliable admin support
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Warm wishes Widewater Sauna